Responsibilities

• Serve as the lead point of contact for all client account management matters

• Build and maintain strong, long-lasting client relationships

• Respond to the daily flow of user customer service requests 

• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to client needs and objectives

• Develop new business with established and new clients and/or identify areas of improvement to meet sales goals

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

• Prepare reports on account status

• Collaborate with sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed

Experience and Requirements

• Experience delivering client-focused solutions to customer needs

• Experience with Salesforce Service Cloud a plus

• Knowledge of higher education institutions and Greek Life organizations

• Software documentation skills a plus 

• Proven ability to plan and manage multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening skills, negotiation and presentation skills

• Extremely organized and task list driven

• Patience when troubleshooting challenges

• Willingness to learn

• Strong verbal and written communication skills

• Ability to translate and explain technology in an accessible and approachable manner

Bonus Desired Skills or Interests

• Curriculum design experience

• Facilitation of educational programs

• Create and maintain wordpress websites

• Graphic design 

• Microsoft SQL Server/SQL queries

• Html/CSS

• Adobe Captivate

• Camtasia 2020/Adobe Premiere or other video editing software

Education

• Bachelor’s degree or 5 years of relevant experience